Final Mile Services — WCL Field Services
Final Mile Field Support

Every RPM program has a final mile.
We own it.

WCL Field Services provides boots-on-ground RPM field support for cardiology and primary care practices in New Castle County, Delaware. We go where your vendor cannot: inside the patient's home. We activate devices, verify connectivity, confirm first transmission, and protect the billing revenue your program has already earned.

HIPAA Compliant BAA Execution Vendor Agnostic New Castle County, DE First-Transmission Guarantee
The Final Mile No Platform Crosses

Every RPM platform delivers a device to your patient's door and calls it turnkey. When the patient cannot activate it, when the Wi-Fi drops, when the app will not pair, the vendor's answer is a phone number. The final mile, from the front door to a confirmed transmission, belongs to no one. That gap is costing your practice revenue you have already earned and clinical data you cannot recover.

30–50%
of RPM patients never activate their device after remote-only onboarding
$0
in CPT 99454 revenue generated by a patient who never transmits 16 days in a month
Month 2
is the dropout window. Most practices find out when they run their billing report.
Final Mile Service Tiers

Transparent Pricing.
One Clear Recommendation.

Three tiers designed for where your practice is right now. Most practices start with the Activation and Retention package and scale from there.

Launch Visit
First-transmission activation, single visit
$ 125  / patient visit
Per-visit billing, no commitment required
✓
In-home device unboxing and physical setup
✓
Home connectivity and signal verification
✓
First-transmission confirmed before technician leaves
✓
20 to 30 minute patient orientation
✓
Written field report to practice within 24 hours
✓
HIPAA-compliant, BAA-covered documentation
–
45-day retention visit not included
–
Priority scheduling not included
ROI Context

One activated patient generating 16+ transmission days recovers your $125 investment in the first billing cycle.

To inquire, call (302) 314-3347
Recommended for Most Practices
Activation + Retention
Launch visit plus 45-day follow-up
$ 210  / patient, 2 visits
One-time per patient, no monthly commitment
✓
Everything in Launch Visit
✓
45-day in-home retention check before dropout window
✓
Transmission status verified at visit two
✓
Device re-orientation if compliance has slipped
✓
Second written field report with 45-day assessment
✓
Caregiver briefing if family member present
✓
Priority scheduling within 48 hours of referral
–
Signal booster installation not included
ROI Context

A patient retained through month three generates $195 to $360 in monthly RPM billing. Two visits at $210 pays back in 30 days and protects months of recurring revenue.

To inquire, call (302) 314-3347
Full Field Program
Ongoing field support, per enrolled patient
$ 75  / patient / mo
Monthly, scales with your enrolled panel
✓
Launch Visit included for all new enrollments
✓
Scheduled 45-day and 90-day retention visits
✓
On-call field response for device failures within 72 hours
✓
Monthly transmission compliance report to practice
✓
First-line device troubleshooting absorbed entirely
✓
Quarterly connectivity audit for all enrolled patients
✓
Signal booster assessment included, installation at cost
✓
Dedicated WCL contact for your care coordinator
ROI Context

At 20 enrolled patients, this tier costs $1,500 per month and protects $3,900 to $7,200 in monthly RPM billing. Cost scales with enrollment.

To inquire, call (302) 314-3347
Add-On Services

Additional Field Services

Available as standalone services or combined with any service tier.

Signal Booster Installation
$199+
In-home cellular signal assessment, booster hardware sourced through WCL reseller program, professional installation, and post-install transmission test. Written connectivity report included. Hardware billed at cost.
Emergency Device Dispatch
$175
Same-day or next-business-day in-home response for device failure, pairing error, or equipment issue. Includes troubleshooting, replacement coordination, and written incident report.
Caregiver Training Visit
$95
Dedicated visit for the patient's primary caregiver covering device operation, troubleshooting basics, and escalation guidance. Documented training confirmation included for your practice file.
Home Environment Assessment
$85
Structured observation report documenting fall risk indicators, medication organization, caregiver presence, and home readiness for remote care programs. Delivered as a PDF report to your care coordinator.
Additional Retention Visit
$95
Scheduled in-home follow-up for any enrolled patient showing declining transmission rates or engagement. Includes device check, re-orientation, and updated field report.
5-Patient Pilot Program
Five Launch Visits at a fixed rate, plus a written Pilot Summary Report comparing activation rate, transmission success, and patient engagement across the cohort. No long-term commitment required. Designed so you can evaluate outcomes with real data before committing to a standing agreement.
To get started, call (302) 314-3347
$550
5-patient bundle
Return on Investment

The Math Is Straightforward.

Every price objection disappears when the revenue at stake is on the table. These are the calculations that close the room.

The Single Activation Calculation
One patient who activates and transmits 16 or more days in month one generates CPT 99453 plus 99454, totaling $84 to $139 in that billing cycle. Add 99457 and 99458 if clinical staff logs monitoring time. Total monthly RPM revenue per active patient: $195 to $360.
Your $125 Launch Visit pays back in under 30 days. Every month after is pure margin.
The Non-Activation Cost Calculation
A patient who never activates generates $0 in RPM billing for every month they sit enrolled but non-transmitting. At a 30% non-activation rate across a 40-patient panel, that is 12 patients generating nothing, representing $2,340 to $4,320 in lost monthly revenue.
One $125 visit that activates a previously silent patient recovers its cost in 30 days and protects 12 months of recurring revenue.
The Staff Time Calculation
If a care coordinator spends 45 minutes per week on RPM device troubleshooting calls, that is 3 hours per month of clinical staff time diverted from billable activity. At a loaded cost of $35 per hour, that is $105 per month in absorbed overhead, every month, indefinitely.
WCL absorbs all first-line troubleshooting. Staff time recovered exceeds the per-visit fee within the first two calls prevented.
The Dropout Recovery Calculation
A patient who drops out after month two ends a billing relationship worth $195 to $360 per month recurring. Over a projected 10-month remaining engagement, that is $1,950 to $3,600 in forfeited revenue per dropout. The 45-day retention visit costs $85 within the Tier 2 package.
The retention visit is not an add-on expense. It is dropout insurance on a revenue stream that otherwise evaporates silently.
🛡
Our Commitment
The First-Transmission Guarantee
Every Launch Visit includes first-transmission confirmation before our technician leaves the home. If the device does not transmit successfully during the visit due to a factor within our control, we return at no charge until it does. Your billing clock starts on day one of our visit, or we come back. No other field service in New Castle County offers this guarantee, because no other field service is in the home to make it.
The Final Mile Difference

What No Other Provider
in This Market Offers

Every RPM vendor serving New Castle County stops at the patient's door. WCL Field Services owns the final mile, the stretch no platform, no call center, and no remote vendor can cover.

Capability National Platforms Regional Vendors Generic IT Services WCL Field Services
In-home device activation ✗ ✗ ± ✓
Connectivity verification at point of care ✗ ✗ ± ✓
First-transmission confirmation ✗ ✗ ✗ ✓
HIPAA-compliant field operations and BAA ✓ ✓ ✗ ✓
Written home observation report ✗ ✗ ✗ ✓
45-day retention visit ✗ ✗ ✗ ✓
Signal booster assessment and installation ✗ ✗ ± ✓
Vendor-agnostic, works with your existing program ✗ ✗ ± ✓
Ready to Start

Start with a
5-Patient Pilot.

No long-term commitment. Five final mile visits, a written outcome report, and the data your practice needs to make a confident decision. Most practices that run the pilot renew within 30 days of receiving the report.

Get in Touch
(302) 314-3347
Monday through Friday, 8 AM to 5 PM
Serving cardiology and primary care practices throughout New Castle County, Delaware.
WCLFieldServices.com